{"product_id":"be-our-guest-revised-and-updated-edition-perfecting-the-art-of-customer-service-hardcover","title":"Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eThe Disney Institute\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eExceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service\u003c\/b\u003e. \u003cbr\u003eDisney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.\u003ci\u003eBe Our Guest \u003c\/i\u003ehighlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.\u003cbr\u003e\u003cb\u003eWant more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003ci\u003eTravels with Figment: On the Road in Search of Disney Dreams\u003c\/i\u003e (By Disney Legend Marty Sklar)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eOne Little Spark! Mickey's Ten Commandments and The Road to Imagineering\u003c\/i\u003e (By Disney Legend Marty Sklar)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eMagic Journey: My Fantastical Walt Disney Imagineering Career\u003c\/i\u003e (By Kevin Rafferty)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eTravels with Walt Disney: A Photographic Voyage Around the World\u003c\/i\u003e (By Jeff Kurtti)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eEat Like Walt: The Wonderful World of Disney Food\u003c\/i\u003e (By Marcy Carriker Smothers)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eWalt Disney: An American Original\u003c\/i\u003e (By Bob Thomas)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eDisney A to Z: The Official Encyclopedia, Fifth Edition\u003c\/i\u003e (By Disney Legend Dave Smith)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eDisney Facts Revealed: Answers to Fans' Curious Questions\u003c\/i\u003e (By Disney Legend Dave Smith)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eDisney Trivia from the Vault: Secrets Revealed and Questions Answered\u003c\/i\u003e (By Disney Legend Dave Smith)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eMy Pride: Mastering Life's Daily Performance from Broadway's Record-Breaking Lion King\u003c\/i\u003e (By Alton Fitzgerald White)\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eTed Kinni has authored thirteen business books. He has ghostwritten seven books for Booz \u0026amp; Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in \u003ci\u003eHarvard Management Update\u003c\/i\u003e, \u003ci\u003eAcross the Board\u003c\/i\u003e, \u003ci\u003eTraining\u003c\/i\u003e, \u003ci\u003eSelling Power, Quality Digest\u003c\/i\u003e, and \u003ci\u003eCorporate University Review\u003c\/i\u003e. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 224\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.9 x 9.1 x 6.1 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 08, 2011\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":45587814613036,"sku":"9781423145844","price":27.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0618\/6260\/8940\/files\/Rll5RDdSS3hHMVlTRkxva080NzJ3QT09.webp?v=1780333215","url":"https:\/\/littleredgeneralstore.com\/products\/be-our-guest-revised-and-updated-edition-perfecting-the-art-of-customer-service-hardcover","provider":"Little Red General Store","version":"1.0","type":"link"}