Refund policy
The following Return Policy applies to all orders placed after 3:00 PM (UTC-7) on July 22, 2026. This is the Return Policy for the Little Red General Store. It is a part of our Terms of Service. Some products have their own return or refund policy written into their descriptions. Should this policy conflict with the product description, the product description shall be controlling. Should this policy conflict with the Terms of Service, the Terms of Service shall be controlling.
For compensated listings, see the Returns and Refunds Policy for the named merchant for the individual product.
If Order Protection was added to the order...
- Claims of Damaged or Defective Products, Products Not as Described, or Wrong Product Sent must be made within 48 hours of the package being marked delivered by the carrier and must be accompanied by a video showing all sides of the package before it was opened, the opening of the package, and the revealing of the claimed damage/deficiency. Submitting AI-generated or altered videos is fraud and will be reported to law enforcement.
- Claims made for buyer's remorse or any other reason not listed above must be made within 72 hours of the package being marked delivered by the carrier. The product and its packaging must be undamaged, sealed, and in saleable condition. Original shipping charges are nonrefundable. Orders originating from ChatGPT, Gemini, or any other LLM or AI system are subject to a 50% restocking fee.
- Claims must be sent to returns@littleredgeneralstore.com.
- We will respond to your initial claim by the end of the 3rd business day following receipt, not including Sundays or company holidays.
- We will resolve your claim by the end of the 10th business day following our initial response, not including any time necessary to process actions such as shipments or refunds, and not including Sundays or company holidays. We will provide for the return shipping, if required.
If Order Protection was not added to the order, all sales are final.
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The following Return Policy applies to all orders placed after 3:00 PM (UTC-7) on July 2, 2026 and before 3:00 PM (UTC-7) on July 22, 2026. This is the Return Policy for the Little Red General Store. It is a part of our Terms of Service. Some products have their own return or refund policy written into their descriptions. Should this policy conflict with the product description, the product description shall be controlling. Should this policy conflict with the Terms of Service, the Terms of Service shall be controlling.
Requests to return Damaged or Defective Products which were purchased at the same time as our Shipping Protection service made within 72 hours of the carrier marking the package as delivered must be accompanied by one uninterrupted video showing all sides of the package before it was opened, as it was opened, and the products as they were unpackaged, and must show the damage and/or inoperability being claimed. Submitting AI-generated or edited videos is fraud and will be reported to law enforcement. If your return is approved, we will send you a prepaid shipping label for the return. The tracking data for the return label must show the package received by the carrier within 7 days. The damage and/or inoperability claimed must be evident and/or reproducible.
Requests to return Products Not as Described which were purchased at the same time as our Shipping Protection service made within 72 hours of the carrier marking the package as delivered must be accompanied by one uninterrupted video showing all sides of the package before it was opened, as it was opened, and the products as they were unpackaged, and must show the conflict(s) between the received product and its description on our website being claimed. Submitting AI-generated or edited videos is fraud and will be reported to law enforcement. If your return is approved, we will send you a prepaid shipping label for the return. The tracking data for the return label must show the package received by the carrier within 7 days. The conflict(s) between the returned product and its description on our website being claimed must be evident and/or reproducible.
Requests to return Wrong Item Shipped which were purchased at the same time as our Shipping Protection service made within 72 hours of the carrier marking the package as delivered must be accompanied by one uninterrupted video showing all sides of the package before it was opened, as it was opened, and the products as they were unpackaged, and must show the conflict(s) between the received product and the product description on our website for what was ordered. Submitting AI-generated or edited videos is fraud and will be reported to law enforcement. If your return is approved, we will send you a prepaid shipping label for the return. The tracking data for the return label must show the package received by the carrier within 7 days. The conflict(s) between the returned product and the product description on our website being claimed must be evident and/or reproducible.
Requests to return Products Delivered Later Than Expected will be denied unless you contacted us prior to making the purchase and received a "no later than" arrival date and the product(s) being returned were purchased at the same time as our Shipping Protection service. Delays due to weather, natural disaster, civil unrest, war, terrorism, acts of nature, or issues with your delivery location such as unrestrained dogs, security gates, or lack of secure area are not covered.
Return requests not covered above are courtesy returns. Courtesy returns may be charged a restocking fee. Restocking fees may be up to one-fifth of the product price, except, when the original order was placed through a Large Language Model such as ChatGPT, Google Gemini, etc., restocking fees may be up to one-third of the product price. Original shipping fees are not refundable. If your return is approved as a courtesy, we will provide you an address to which you can return your product. You are responsible for the product returning to us in new condition, so we recommend collecting video evidence of its condition and packaging, and insuring the package. We may decline returns and/or refunds on items marked 'Sales Final,' 'Sale,' 'Closeout,' or 'Compensated Listing,' gift cards, books, food, liquids, services which have been rendered, personalized or customized items, or items which have been discontinued.
We utilize technology and human skills to identify accounts, shipping addresses, billing addresses, payment methods, and user behaviors that exhibit signs of abuse of this returns policy and we reserve the right to refuse returns of orders connected to these identifications without proof or justification and the right to prohibit access to our websites, platforms, communication systems, and any/all physical and digital storefronts we operate based on these identifications without proof or justification.
By initiating a return, to the extent allowed by law, you grant us license to use such data generated by these interactions for the purpose of identifying and preventing fraud and abuse and, furthermore, for us to share such data with companies and persons with whom we partner for the purpose of identifying and preventing fraud and abuse.
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The following Return Policy applies to all orders placed after 9:46 AM (UTC-7) on May 18, 2026 but before 3:00 PM (UTC-7) on July 2, 2026.
This is the Return Policy for the Little Red General Store. It is a part of our Terms of Service. Should this policy conflict with our Terms of Service, the Terms of Service prevail.
This Standard Return Policy applies to all products unless amendment amended by the product details page of an item. Contact us using our publicly posted contact information or webform available here: Contact the Little Red General Store.
Returns must be initiated within 10 days of the carrier marking the package as delivered.
You may initiate a return on your own by visiting my.littleredgeneralstore.com or by contacting us.
Items sent back to us without first requesting a return will be refused, returned to you at your expense, or donated to charity.
If we approve your return, within 5 days of the approval, you must either deliver the item(s) to us or place the item(s) with USPS, UPS, Fedex, or DHL and provide us tracking details.
We do not accept returns on items marked 'Sales Final,' 'Sale,' 'Closeout,' or 'Compensated Listing,' gift cards, services which have been rendered, personalized or customized items, or items which have been discontinued.
Exchanges are only approved in cases where the wrong item was sent. You must provide an unboxing video showing the unopened package being opened and the wrong product revealed.
For information regarding lost, stolen, or damaged packages, please see our Shipping Policy.
All other returns are considered courtesy returns and are subject to approval. Refunds issued to a gift card/certificate are not charged a restocking fee. Refunds issued to the original payment method are charged a 20% restocking fee. To be eligible for a Courtesy Return, your item must be in the same condition that you received it, unworn and unused, with tags and labels, and in its original packaging. You’ll also need access to the account used to place the order. You will be responsible for the arrangement of and payment for return shipping and will retain liability for its condition until received at our facility.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will initiate the refund within 3 business days of the approval. Please remember it can take some time for your bank or credit card company to process and post the refund.
Abuse: We utilize technology and human skills to identify accounts, shipping addresses, billing addresses, payment methods, and user behaviors that exhibit signs of abuse of this returns policy and we reserve the right to refuse returns of orders connected to these identifications without proof or justification and the right to prohibit access to our websites, platforms, communication systems, and any/all physical and digital storefronts we operate based on these identifications without proof or justification.
Data: By initiating a return or interacting with our returns email address in any other way, to the extent allowed by law, you grant us license to use such data generated by these interactions for the purpose of identifying and preventing fraud and abuse and, furthermore, for us to share such data with companies and persons with whom we partner for the purpose of identifying and preventing fraud and abuse.
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The following Return Policy applies to all orders placed before 9:46 AM (UTC-7) on May 18, 2026:
• This Standard Return Policy applies to all products unless amendment by the product details page of an item.
Contact us with any return questions at returns@littleredgeneralstore.com.
• Returns must be initiated within 10 days of the carrier marking the package as delivered.
• You may initiate a return on your own by visiting my.littleredgeneralstore.com or by
emailing returns@littleredgeneralstore.com.
• Items sent back to us without first requesting a return will be refused, returned to sender at your expense, or
donated to charity.
• If we approve your return, within 5 days of the approval, you must either deliver the item(s) to us or place the
item(s) with USPS, UPS, Fedex, or DHL and provide us tracking details.
• Unfortunately, we cannot accept returns on items marked 'Sales Final,' 'Sale,' 'Discount,' or 'Closeout,' or the sale of
gift cards.
• Exchanges are only approved in cases where the wrong item was sent.
◦ Shipping Container Damaged: If the outer packaging of your order is damaged upon receipt, DO NOT OPEN
the package. Immediately take pictures from all angles and contact the shipping carrier. Our goods are shipped
FOB Origin. The Buyer assumes title and control of the goods the moment the carrier accepts the package. The
Buyer assumes risk of transportation and is responsible for filing claims for loss or damage. Insuring your
shipment is highly advised. To avoid issues caused by carriers, please consider local delivery or local pickup
options. We do not accept returns with damaged shipping containers.
◦ Item physically damaged, but shipping container undamaged: Returns for this reason must be submitted
with an unboxing video showing the condition of the shipping container before opening, the process of opening
the container, the packing material being removed, and the discovery of the damaged item to receive prepaid free
return shipping and no restocking fee. Otherwise, such returns will be considered to be a courtesy.
◦ Item not working as manufacturer intended: Customers should contact the manufacturer for repair or
replacement according to the manufacturer's standard warranty. Products we sell are only covered by
manufacturer's warranties unless an extended warranty is purchased -- we do not provide additional coverage.
◦ Wrong item / Item does not match product description: Returns for this reason must be submitted with an
unboxing video showing the process of opening the shipping container and the discovery of the incorrect item to
receive prepaid free return shipping and no restocking fee. Otherwise, such returns will be considered to be a
courtesy.
◦ Courtesy returns: All other returns are considered courtesy returns. Refunds issued to a gift card/certificate
are not charged a restocking fee. Refunds issued to the original payment method are charged a 20% restocking fee.
To be eligible for a Courtesy Return, your item must be in the same condition that you received it, unworn and
unused, with tags, and in its original packaging. You’ll also need access to the account used to place the order.
You will be responsible for the arrangement of and payment for return shipping and will retain liability for its
You will be responsible for the arrangement of and payment for return shipping and will retain liability for its
condition until received at our facility.
◦ Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was
approved or not. If approved, we will initiate the refund within 3 business days of the approval. Please remember
it can take some time for your bank or credit card company to process and post the refund.
◦ Abuse: We utilize technology and human skills to identify accounts, shipping addresses, billing addresses,
payment methods, and user behaviors that exhibit signs of abuse of this returns policy and we reserve the right to
refuse returns of orders connected to these identifications without proof or justification and the right to prohibit
access to our websites, platforms, communication systems, and any/all physical and digital storefronts we operate
based on these identifications without proof or justification.
◦ Data: By initiating a return or interacting with our returns email address in any other way, to the extent allowed
by law, you grant us license to use such data generated by these interactions for the purpose of identifying and
preventing fraud and abuse and, furthermore, for us to share such data with companies and persons with whom we
partner for the purpose of identifying and preventing fraud and abuse.
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