This book offers IT and organization leaders an easy-to-read resource to better understand IT Service Management and how best to leverage its capabilities.Service Management Leadership is the name of Jeffrey's consulting practice and YouTube channel. These are to help leaders grow in their understanding of ITSM. Also, all proceeds from the sale of this book will be donated to charity. This book was not written for self-gain. Rather, it is to help leaders and help others through the book's proceeds. Third Edition - Full Color
